Absolute Exotics SA is the operator of (https//www.absoluteexoticssa.co.za) . By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service
GeneralSubject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if we are proceeding with a refund to allow you with more flexibility. Back-ordering could come at the time of price increases for reason such as new range, end of of range etc. Any price increases due to restocking, micro and macro environments will be for the account of the customer. In this instance the re-invoiced must be paid in line with terms and conditions prior to shipping.
Absolute Exotics SA will ship to the closest Postnet or PEP Paxi collection outlet to the prescribed addresses given.
Shipping CostsShipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.Free shipping for invoices costing over R1500 is offered to deliveries within Major Metropolitan areas & CBDs.Free shipping does not apply in the followings cases:Multiple items purchased under the value of R 100 Free shipping of items costing over R1000 can also apply where customers want to forfeit the discounted price of sale items for the normal price.Items with already reduced prices which are marked down at sale clearance process as shown by the slashed prices depicted on the product page.Where an order contains any single items weighing 4 Kgs and over.Outreaching, outlying and remote areas. Outlying areas could be confined to delivery schedules limited to the local weekly third party schedule for the specific area.Due to the nature of our economical and reduced budget pricing structure the following purchases over R500, cannot be subjected to free shipping conditions:
a) Sale items which include discounted products with minimal mark-up and excluded freighting costs in there pricing. These products are priced to offer a double cost benefit (freight and price) to the customer.
b) Multiple low value items below the value of R100,
c) Packages over maximum package limit of 4 Kgs.
d) Deliveries to outlying areas outside of major major metropole city centers, remote areas, farms, power stations etc.
d) Special services surcharges.
In the event of the package exceeding the maximum weight limit of 4 Kgs, Absolute Exotics SA will re-invoice the customer the revised shipping price prior to dispatch to add costs for an additional package. If not approved or agreed by the customer, the full order value will be refunded without any prejudice.Shipping rates can vary between purchases, from time to time, depending on supply demand constraints and courier service offerings at the time of check out.
Return Due To Change Of MindAbsolute Exotics SA will happily accept returns due to change of mind as long as a request to return is received by us within 24 hours of receipt of item and are returned to us in original packaging, unsealed,unaltered, unused and in re-sellable condition.Return shipping will be paid at the customer’s expense and they will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. We (Absolute Exotics SA) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Delivery TermsTransit Time Domestically In general, shipments are in transit for 3 - 10 working days. For products dispatched from specific CBD branches to outreach areas, delivery times will depend delivery schedule of local area couriers servicing remote locations. This could be limited to a specifically allocated day of the week, once a week.We urge customers to be self aware and diligent while considering prevailing limitations and potential risks prior to doing planning and setting any delivery expectations and targets. This will avoid disappointments and also clarify the value proposition of the service offering upfront. During unforeseen events similar to a declared under National Disaster Management Act ,other force major circumstances and periods of economic recession, deliveries will be based on the supply/demand offered by the country's infrastructure and governments implied restrictions. The extended delivery period will be communicated in the case of variances to these stated delivery times.
Transit time RegionallyGenerally, orders shipped nationally are in transit for 3 - 10 working days specific to area locations. This does not include local delivery and dispatch timeframe . This varies greatly depending on the local courier schedules in specific areas. We are able to offer a more specific estimate when the courier has collected and scheduled the delivery.Our business operates on Monday - Friday during standard business hours, except on public holidays at which time the business will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Please consider normal operating business hours when placing orders and forecasting delivery turnaround.
Change Of Delivery AddressFor change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box ShippingAbsolute Exotics SA will ship to the closest Postnet or PEP Paxi collection outlet to the prescribed addresses given. We are able to ship to a PO Box couriers services at customers own cost
Items Out Of StockIf an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order can be reserved while we await this item.
Delivery Time ExceededIf delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation to ensure timeous delivery.
Tracking NotificationsUpon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
CancellationsIf you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
InsuranceParcels are not insured for loss or damage