If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
Returns
If you wish to return your item, we must receive your request within 24 hours of the date you received your item.Our policy lasts 3 days. If 3 days have gone by since your purchase and the item to be returned has not been dispatched with the courier, unfortunately we can’t offer you a refund or exchange. Absolute Exotics SA waivers accountability for freight forwarding cost for all returns other than defected items and guarantee, warranty related exchanges. In the case of food items the manufacturer guidelines for exchanges will supersede Absolute Exotics SA's exchange policy. Please revert to manufacturer exchange guidelines and conditions of returns where applicable.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging unsealed with no deviations. To complete your return, we require a receipt or proof of purchase. No partial refunds for used items will be granted. Refunds due to customer request will be subjected to the deduction of a min of 11.5% transactional & admin fees subject to payment method used for the placed order
Return Due To Change Of Mind
Absolute Exotics SA will happily accept returns due to change of mind as long as a request to return is received by us within 24 hours of receipt of item and are returned to us in original packaging, unsealed,unaltered, unused and in re-sellable condition.Return shipping will be paid at the customer’s expense and they will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. We (Absolute Exotics SA) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Return Shipping
After you’ve submitted a return request to This email address is being protected from spambots. You need JavaScript enabled to view it., we will send you a email copy of a return shipping label made out to the original delivery address. Please print it out and affix to your package.You are responsible for paying for the return shipping costs in the event of correct delivery received, within acceptable standards and time. We will deduct the cost of return shipping from your refund for non-exempted delivery terms and costs.
Refunds
we only refund for damaged or defective items Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed via eft payment method to the prescribed bank account, within a certain amount of days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a 3 days for the refund to show up in your bank statement.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact Customer Service at This email address is being protected from spambots. You need JavaScript enabled to view it. .
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please return the package to the courier in this case for immediate exchange. Please email customer service at This email address is being protected from spambots. You need JavaScript enabled to view it. within 3 days of receiving your product to begin the exchange process in the case of unnoticeable latent defects upon delivery. Please use in conjunction with returns section guidelines,
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a online credit for the value of your return. Once the returned item is received, a online voucher will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Insurance
If you are shipping an item over R750, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Parcels are not insured for loss and damage