OVERVIEW
This website is operated by Absolute Exotics SA . Throughout the site, the terms “we”, “us” and “our” refer to Absolute Exotics SA . Absolute Exotics SA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store amd platform is hosted by fiction factory They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return & refund Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 -GENERAL AGREEMENT & TERMS OF SERVICE REGARDING PURCHASING OF EXOTIC ANIMALS
When purchasing exotic animals from Absolute Exotics SA you " the user " and our client completely understand and agree to the following terms of service and conditions set out when purchasing an animal through ABSOLUTE EXOTICS SA. By accepting any Invoice including proforma Invoices and/or making any payments towards these invoices including deposits and/or partial payments you fully understand and agree to all terms & conditions, further more you "the user" and the client fully agree and understand you are legally bound by these Terms of Service and conditions. Absolute Exotics SA may use any form of payment as a Digital signature by legal definition. Making any payments towards an invoice you "the user" and our client agree to all our terms of service and will be considered as acceptance to our 6 step purchasing process.
SECTION 7 -NO RETURN OR REFUND POLICY WHEN PURCHASING EXOTIC ANIMALS AND/OR LIVESTOCK
Please note our return & refunds policy does not apply to any animal purchases. There is a strict no guarantee or refund policy on all animals, species, and/or livestock purchased through ABSOLUTE EXOTICS SA and in no event whatsoever will we be liable or responsible to refund our clients for any loss, damages or death including and without limitation, indirect or consequential loss, damage or death arising from loss of data or profits arising out of, or in connection with the purchase and keeping of these exotic animals. There is also no guarantee on the gender of any exotic animals although we at Absolute Exotics SA try our very best to ensure the correct sex/gender by getting each exotic checked by a Veterinarian Practitioner. Absolute Exotics SA takes no liability or responsibility in the event that any animal's gender is identified incorrectly. But if a scenario like this occurs clients can request to be placed on our waiting list for the next available animal with the desired gender or accept the incorrectly identified gender (miss sexed) animal. As noted before the Refund and Return policy does not apply to any livestock or any exotic animal. You, the user and our client fully accept and acknowledge that Absolute Exotics SA will only consider a partial refund on livestock if we as a company can't provide the legal 6 step adoption process and services set out in this agreement. In the event that Absolute Exotics SA can't source an animal due the unforeseen circumstances that may arise like availability, seasons and so forth clients are then only eligible and able to request for a partial refund on any invoice/purchase amount that's been paid & settled in full. The partial refund will exclude the non – refundable administration fee. By entering into this agreement you fully understand and agree to be liable for these fees. Clients may also be liable for additional costs that may occur throughout purchase process, including veterinarian costs ,transport, care & monitoring costs.
SECTION 8 - SIX STEP ADOPTION PROCESS
Adoption process when purchasing an exotic pet through Absolute Exotics SAAll animals purchased through us not only come standard with a full starter-pack and a free exotic pet insurance quote and follows a 6 step adoption process that's essentially designed to safeguard and protect our clients when purchasing an exotic animal as a pet. This also helps to ensure our customers only receive the healthiest and purest bloodlines available in the local pet market, furthermore Absolute Exotics SA only source our animals from a pre-approved network of reputable breeders that has the same core business values, ethical and humane breeding program, but also practice and apply equal business standards and procedures that are inline with our companies core values and business practices. Through time, experience and by adding additional safeguards and constantly improving and/or implementing new innovative business practices Absolute Exotics SA can now PROUDLY say that over the last 2 years (24 months) we have assisted hundreds of clients and had more then 100 different animals pass through our doors in this entire period we can proudly say that we have a mortality rate of zero & haven't had one incident where any animal purchased through Absolute Exotics SA got ill or required any type of veterinarian care in a 30 day period after any adoption had taken place. This was only accomplished by strictly applying & following these steps for all animal purchases. We proudly follow each individual procedure exactly the way explained as set out step by step in this agreement as follow
8.1 All clients are required to do a free exotic pet consultation with a trained Absolute Exotics SA pet consultant that specialize in exotic pet care this helps ensure our clients make well informed and educated decisions and knows all the risks an/or facts associated to each individual animal or species long before purchasing or adopting any exotic animal as a pet .
8.2. Administration fee and consultation deposit is charged if the client is happy and wants to proceed with the adoption. A Client Information form is sent to the client for completion as well as a pro forma invoice. Once the deposit reflects in our account Absolute Exotics SA contacts and starts sourcing your pet from our network of experienced breeders.
8.3 Monitoring and observation. As soon as the animal is the correct age and medically fit for adoption the animal comes to the Absolute Exotics SA facility for a 72-hour monitoring and observation period where our dedicated team makes sure the animal is in a healthy and happy condition before adoption.
8.4 General care training. All Absolute Exotic SA clients are required to come in for an inhouse general care training session while the animal is within the 72-hour monitoring and observation period. Please note that ALL general care training takes place at our facility and must be attended at least one day before adoption.
8.5 Collection and adoption. All our animals go to one of our partnered vets for a general checkup and medical certificate to ensure the animal is clinically healthy and that there are no signs of any infectious diseases. Clients are required to collect the animals at the premises of Absolute Exotics SA. All outstanding amounts must be paid in full on collection. Cash and EFTs are preferred however, card facilities are also available at an additional 3% admin and bank fee charge.
8.6 24-hour helpline and after sale assistance. All our client get access to a 24-hour helpline that can advise in case of an emergency or help with any queries that client may have regarding general care
SECTION 9 - CONSULTATION AND ADMINISTRATION FEE
Absolute Exotics SA charges an Administration and Consultation fee of R 2,850.00, on all animals purchased through Absolute Exotics SA. This consultation fee is non-refundable and is charged for administration costs & consultation fees , clients are required to settle this administration and consultation fee upon receipt of proforma Invoice. Even-though these fees are non refundable they are deductible on final purchase price and successful adoption process. please note clients are only eligible for this deduction on the total invoiced amount upon the completion of our 6 step adoption process. The total amount of purchase must be paid in full when general training is done or at-least 24 hours before collection. As noted before in section 6 the Refund and Return policy does not apply on any livestock or any exotic animal.
SECTION 10 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Return & refund Policy.
SECTION 11 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 12 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 13 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries or content) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail social media , or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 14- PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 15- ERRORS, INACCURACIES AND OMISSIONs
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 16 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 17 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Absolute Exotics SA , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Absolute Exotics SA and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 19- SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 20 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.These Terms of Service are effective unless and until terminated by us. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice and you will remain liable for all amounts due to the date of termination and thereafter; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 21 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 24 - AI PROGRAMMING & SOFTWARE.
"Absolute Exotics SA acknowledges that, in order to provide the best possible services and experiences to our users, we may make use of AI programming and software. These AI technologies may assist us in various aspects of our operations, including data analysis, personalized recommendations, customer support, and improving overall user satisfaction. By using our services, you agree to the collection, processing, and utilization of data through AI programming and software. We are committed to protecting your privacy and ensuring the security of your information in accordance with applicable laws and regulations. While we strive to maintain the accuracy and reliability of our AI systems, please note that they are subject to inherent limitations and occasional errors. Absolute Exotics SA shall not be held liable for any direct or indirect consequences arising from the use of AI programming and software. We encourage you to review our Privacy Policy for more information on how we handle your data and the measures we take to safeguard your privacy. By continuing to use our services, you indicate your acceptance of these terms and conditions."
SECTION 25 - RETURN & REFUNDS POLICY
please review our Return & refunds Policy.
SECTION 26 - PRIVACY POLICY
please review our privacy policy
SECTION 27 - SHIPPING POLICY
please review our shipping policy